Right of withdrawal

Consumers’ right of cancellation

If the ordering party is a consumer (i.e. a natural person who concludes a legal transaction for purposes which are primarily not attributable to his/her commercial activities or self-employed professional activities) he/she has a statutory right of cancellation.

Cancellation policy and sample cancellation form:

 

Cancellation policy

Right of cancellation

You have the right to cancel this contract without giving any reason within fourteen days.

The cancellation period is fourteen days from the day when you or a third party named by you, who is not the carrier, received the last goods.

To exercise your right of cancellation, you must inform us (Herold Fulfillment GmbH, Raiffeisenallee 10, 82041 Oberhaching, Germany, telephone: +49 - (0) 89 61 38 71 21 15, fax: +49 - (0) 89 61 38 71 21 20, e-mail: b.weiss@herold-va.de) of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, a fax or an e-mail). To do this, you can use the attached sample cancellation form but this is not obligatory.

To meet the cancellation deadline, it is sufficient if you send notification that you are exercising your right of cancellation before the cancellation period has expired.


Effects of cancellation

If you cancel this contract, we are obliged to reimburse all the payments we received from you, including the delivery charges (except for any additional costs arising from your selection of a method of delivery that differs from the cheapest standard delivery offered by us), without delay and within fourteen days from the day that we received notification of your cancellation of this contract, at the latest. To make this reimbursement, we use the same payment method that you used for the original transaction, unless something else has been expressly agreed with you; you will not be charged for this reimbursement under any circumstances. We are permitted to withhold the repayment until we have either received the returned goods or until you have provided evidence that you have sent the goods back, whichever is the earliest.

You must always return/transfer the goods to us without delay, within fourteen days of the day on which you inform us of the cancellation of this contract at the latest. The deadline has been adhered to if you dispatch the goods before the fourteen-day deadline has expired. You shall bear the direct costs of returning the goods.

You shall only bear the costs of any loss of value of the goods if this loss of value is caused by you handling the goods in a way that is not necessary to check the condition, properties and function of the goods.


The following form can be used for notification of cancellation but it is not mandatory.


Sample cancellation form


(If you want to cancel the contract please fill in this form and return it to us.) 
To Herold Fulfillment GmbH, Raiffeisenallee 10, 82041 Oberhaching, Germany, telephone +49 - 89 61 38 71 21 0, fax +49 - 89 61 38 71 21 20, e-mail: Info@herold-va.de: 
– I/we (*) hereby cancel the contract concluded by me/us (*) concerning the purchase of the following goods (*)/the provision of the following service (*) 
– Ordered on (*)/received on (*) 
– Name of the consumer(s) 
– Address of the consumer(s) 
– Signature of the consumer(s) (only with notifications on paper) 
– Date 
————————
(*) Cross out where inapplicable.

 

 

These Consumers’ right of cancellation have been translated from the German original. The German original is the binding version.

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